Urgent: Someone Is Sending Scam Emails Pretending to Be Phoenix Wise
A few days ago we published a breakdown of a phishing email that pretended to come from Google Ads. We warned that fake emails like this are getting more convincing.
We did not expect to become the target ourselves less than a week later.
What happened
This week, two different clients contacted us about emails that appeared to come from our company, asking about website maintenance and renewal fees. We checked both messages. They are fake, and the two are not even worded the same way, which suggests the scammers are testing different scripts at the same time to see which one works.
What they share is the sender address:
To be completely clear: this address does not belong to Phoenix Wise. We have no connection to it. Anything sent from this address has nothing to do with us, no matter what the email says.
What one of the fake emails looks like
One of our clients received an email with this subject line:
The email claims the total for website renewal and maintenance services is $750, and it pushes the reader to “reply directly to this email” in order to receive an invoice and payment instructions. At the bottom it includes our company name, phone number, and address. It looks the part.
Every element of that email has one job: make you believe your website is about to expire, so you reply and pay before you have time to think it over.
If you receive one of these emails
- Check the sender’s full email address first. Click or tap the sender’s name to expand it. If the address looks wrong, the email is suspicious, no matter how familiar the company name inside it seems or how formal the wording is.
- Do not click any link in the email, and do not open any attachment.
- Do not reply. A reply tells the scammer your mailbox is active, and you will get more emails like it.
- Do not pay. Anyone who asks you to pay by replying to an email while claiming to be us is a scammer.
- Contact us directly. If anything about an email “from Phoenix Wise” feels even slightly off, reach us through the phone number or email address published on phoenixwise.ca and we will confirm it for you.
One favour: report the scam address
If you have received an email from info.phoenixwise.co@gmail.com, please report it as phishing. In Gmail, open the email, click the three-dot menu at the top right, and choose “Report phishing”.
Every report helps the mail provider identify and restrict the account faster. That is more useful than deleting the email. It takes the tool out of the scammer’s hands before the next person gets the same message.
The one rule that stops most of these scams
When money is involved, never take the shortcut an email hands you. Check the sender first, then confirm through a contact channel you already know. That single habit blocks most scams like this one.
Thank you to the two clients who alerted us right away. Your caution protects everyone else too.
Phoenix Wise Solutions